Returns Policy & Right of Withdrawal
The company familypharmacy.gr complies with the provisions of the applicable European and Greek legislation on consumer protection and e-commerce.
1. Right of Withdrawal
According to Law 2251/1994 as in force, you have the right to withdraw from a distance purchase contract within fourteen (14) calendar days from the date of purchase of the products, without providing any justification.
To exercise the right of withdrawal, you must inform us with a clear statement (e.g., via email at [email protected] or by phone).
2. Consumer Obligations in Case of Withdrawal
The consumer is required to:
- -Return the products within 14 days from the date of the withdrawal declaration
- -Ensure that the products are in excellent condition, unused
- -Retain the original packaging
- -Include the valid proof of purchase
The consumer is liable for any reduction in the value of the products resulting from handling beyond what is necessary to establish their nature and characteristics.
3. Return Costs
- -In the case of exercising the right of withdrawal without fault of the company, the return shipping costs shall be borne by the consumer.
- -In the case of a defective product, incorrect shipment, or other error by the company, the return costs shall be borne exclusively by familypharmacy.gr.
4. Refunds
The company is obliged to refund any amount paid within fourteen (14) days from the date of notification of the withdrawal.
The refund may be delayed until:
- -the returned products are received, or
- -proof of their shipment is provided
The refund will be made using the same payment method used in the initial transaction, unless otherwise agreed.
Specifically:
- -Credit card / PayPal: refund via the same payment method
- -Cash on delivery / Bank transfer: refund via bank transfer to an account indicated by the customer
5. Defective or Non-Conforming Products
In the event that the products are:
- -defective
- -damaged upon delivery
- -or do not correspond to the order
the consumer is entitled, without any charge, to:
- -replacement of the product, or
- -full refund (including shipping costs)
in accordance with the provisions on seller liability for defects and lack of agreed properties.
6. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply in cases of:
- -Products that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery
- -Products that have been used or altered
7. Return Procedure
To return products:
- -Contact the company:
- -You will receive instructions for shipment via a cooperating courier company
- -After inspection of the products, the refund process will proceed
Returns are carried out exclusively via courier and returns at the physical store are not accepted.
8. Order Cancellations
- -Orders may be canceled before shipment without any charge
- -After receipt, the withdrawal terms apply
Important Notice
In all cases of product returns where there is no fault of the company, the consumer bears the return costs.
